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     FAQs      

How and when does Kim’s require payment?
 

Fees are payable by the client on completion of the work. These will be paid into a nominated account and invoices will be provided.

 

Does Kim’s provide the cleaning materials?
 

Yes we provide all materials and these are eco-friendly. If the client prefers us to use their equipment or materials then we are happy to do so. This will not discount our services.

 

What is the minimum visit time for Kim’s?
 

While the minimum visit time is flexible depending on the service provided (e.g. Airbnb changeovers) there is a minimum charge of one hour.

 

What insurance cover does Kim’s have in place?
 

Kim’s Housekeeping holds public liability insurance and we are happy to share that documentation as needed.

 

Does Kim’s Housekeeping use environmentally friendly products?
 

We use Ocean Saver, Method and EcoZone products which are all environmentally friendly.

 

What happens if I need to cancel a visit at the last minute?
 

Kim’s Housekeeping requires 24 hours’ notice for cancellation of services. The client will be charged if this notice is not provided.

 

How is Kim’s handling service during the COVID 19 pandemic?
 

We will follow government guidelines at all times and a mask will be worn, as necessary, if the premises are occupied.

Please contact us directly if anyone in the household is affected by COVID 19 or has been advised by the NHS to isolate.

 

Does Kim’s provide housekeeping services where dogs are on the premises?
 

In principal we are very happy working with pets, including dogs, on the premises. However, we request that we meet any dog(s) with the owner present before commencement of services.

 

What if I would like to request Kim’s to work for additional time when they are already on the premises?
 

We are always happy to help where we can and if schedule with other clients permits then we will adjust the service as necessary. If we are limited on a particular day we will make arrangements to complete the additional work as soon as possible.

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© 2020 by Kim's Housekeeping.

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